Framework is a CSM.
Framework works with your product and customers, wherever they may be. Unlike other CSMs, Thing is not afraid to take actions and handle complex workflows.
Why Framework
stands above all the rest
Level-5 automation
Unlike competitors, Framework focuses on advanced, AI-driven automation for knowledge management, CRM, and workflows.
Actually smart inbox
Provides intelligent context-aware messaging and task creation, which is a unique offering compared to other platforms.
Built for SaaS & Shopify
Tailored for SaaS teams and Shopify apps, Framework automates workflows, CRM, knowledge management, and in-app widgets.
All-in-one automation
for smarter teams
Framework powers your team with five core features designed to reduce inefficiencies, boost collaboration, and elevate performance.
Introducing the actually
smart inbox (ASI)
Organize messages from Gmail to Slack into conversations. Updates make the system smarter by extracting knowledge.
Framework's Responder crafts intuitive replies by analyzing past threads, relevant knowledge, your writing style, and memories.
Every message, task, and response enhances the system, extracting knowledge and updating memories for smarter work.
Reimagine CRM
with automation
Framework updates profiles for companies, contacts, and teams, offering real-time visibility into interactions.
Automatically generate customer health scores to identify at-risk accounts and prioritize actions for better retention.
Stay informed with real-time alerts, red flags, scorecards, and behavior insights, enabling decisive actions.
End-to-end knowledge management
Framework pulls data from Gmail, HubSpot, and Snowflake to build and maintain up-to-date help centers effortlessly.
Framework ensures every detail is stored, with persistent and short-term memories capturing history and insights.
Framework continuously mines and organizes new knowledge from every session and event to keep your team informed.
Workflows &
task management
Framework helps you build and automate playbooks, ensuring teams knows what to do from onboarding to retention.
Automatically create and assign tasks based on workflows, keeping your team aligned, productive, and on track.
Framework lets you design workflows for customer success, support, or operations, tailoring processes to fit your needs.
On-site & in-app widgets
What would you like to know?
- How secure is my data with Framework?
We use enterprise-grade encryption and comply with industry standards to ensure your data is always safe and private.
- Does Framework integrate with the tools I already use?
Yes, Framework integrates seamlessly with Gmail, Slack, HubSpot, Shopify, Snowflake, and other key platforms.
- Can Framework scale with my growing business?
Absolutely! Framework is designed to adapt and evolve with your team as you grow and scale operations.
- How does the AI help me save some time?
Our AI automates repetitive tasks, organizes communications, creates workflows, and provides proactive insights, so your team can focus on growth.
- What makes Framework different for SaaS and Shopify teams?
It’s purpose-built to handle the unique challenges of these industries, delivering tailored solutions for automation and growth.
Scale smarter.
Simplify everything.
